The following Booking Conditions together with the General Information contained in this website form the basis of your contract with The Thinking Traveller Ltd (“we”, “us” and “our”) whose registered office is at 91-95 Brick Lane, London E1 6QL. Please read them carefully as they set out our respective rights and obligations. Save where otherwise stated, all bookings are subject to these Booking Conditions.In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “Holiday” and “arrangements” means the property, flights and/or car hire which you book through us.
Please note, where we take or make a Think Experiences booking for you (i.e. any booking other than a booking of a villa, flight or car hire), we act in our capacity as booking agent only. Your contract will be directly with the Think Experiences supplier as applicable. For all other bookings, your contract will be directly with us.
1. Making your booking
You can initiate a booking by telephoning us direct, sending an enquiry online at our website or by email. We will then register your options on our booking system and send you an e-mail with login details for your secure “client web page”. You will have the chance to confirm your option(s) on your personal page by making the appropriate payment (see clause 2 below) by credit or debit card using our secure payment server, or register your intention to pay by bank transfer. For all bookings, the party leader must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. The party leader is responsible for making all payments due to us. All correspondence will be sent to the party leader.
Once we have received your confirmation and all appropriate payments (see clause 2 below), we will confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the e-mail address registered on your secure client web page. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out.
In order to confirm your chosen property(ies) or any other services (except for enriching add ons – see below), a deposit of 30% of the total cost of the booking (or full payment if booking within nine weeks of departure) must be paid at the time of booking. For Think Experiences you must either pay the deposit to us and the balance locally to the supplier of the service concerned or the full balance at the time of booking (as advised). For sales of Planeta wine, we collect full payment on behalf of Planeta wine when the order is confirmed – the sales contract is between you and Planeta. We accept the following methods of payment: Credit cards: Visa and Mastercard. Debit cards: Delta and Switch. Bank transfers.
The balance of the cost of your booking must be received by us not less than nine weeks prior to departure (except for Think Experiences– see above.). This date will be shown on the confirmation invoice and on your secure client web page and a reminder will be sent to your registered email address. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we reserve the right (on behalf of the Think Experiences supplier and on our own behalf for all other bookings) to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable. The currency of the invoice is set when the booking is confirmed and the balance payment must be paid in the same currency as the deposit.
3. Your contract
A binding contract between us (for all bookings except for Think Experiences bookings) or between you and the Think Experiences supplier for bookings of Think Experiences bookings comes into existence as soon as payment is received. A binding contract between you and Planeta wine comes into existence when we dispatch your confirmation e-mail to your registered e-mail address.
We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland you may choose to have your contract and claim which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
4. The cost of your holiday
Prices on our website are quotes in Euros, Sterling and US Dollars. You may pay in Euros, Sterling or US Dollars. The price you pay will be the price we agree with you when you book and subsequently confirm on your secure client web page and on your confirmation invoice. This price will be calculated using the exchange rate indicated on our website at that time.
We reserve the right to increase or decrease prices at any time before confirmation at the time of booking. Errors occasionally occur which we will correct as soon as we become aware of them. Balance payments must be paid in the currency set at the time of booking.
All bookings except Think Experience bookings.
Once the price of your chosen property and any other services has been confirmed at the time of booking, it is guaranteed and will not be increased (unless an obvious mistake was made at the time of booking which we correct as soon as we become aware of it – in this very unusual situation, you will be given the choice of cancelling the booking and receiving a full refund of all money you have paid or paying the correct price).
Think Experience bookings
As we act only as agent for the Think Experience supplier concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the Think Experience supplier in accordance with its own terms and conditions.
5. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £25 will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers or Think Experiences supplier. If you wish to increase your party size this will only be possible if the property you have chosen can accommodate additional persons. Changes in party size made nine weeks or less before departure which result in a decrease in the overall cost of the booking will be treated as a cancellation and our normal cancellation charges will apply.
If you wish to transfer your booking to someone else, the transfer must be to a person or persons who agree to our terms and conditions and who meet the requirements of the property in question. If in our reasonable opinion the person or persons to whom you wish to transfer the booking is not suitable for the property in question we reserve the right to refuse to make the transfer. If these requirements are not met, your booking will be treated as cancelled by you and you will have to pay our normal cancellation charges. If you want to change the date of your booking, this will be treated as a cancellation of your original booking and a new booking will be created. Normal cancellation charges will apply for the first booking.
6. Cancellation by you
Should you need to cancel your booking after confirmation, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. Cancellations must be received during business hours (i.e. not Sundays and not before or after our offices open/close). As we (or for Think Experiences bookings, the Think Experiencessupplier) incur costs from the time we confirm your booking and may be unable to re-sell your holiday/services concerned, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total invoice cost excluding insurance premiums and any amendment / cancellation charges which have already been incurred. Insurance premiums and amendment / cancellation charges are not refundable in the event of the person(s) to whom they apply cancelling.
All bookings other than Think Experiences bookings:
Period before departure within which written notification of cancellation is received by us Cancellation charge (% of total invoice)
More than 64 days 30%
63-43 days 60%
42-29 days 80%
28-0 days 100%
Think Experiences bookings
For all transfers cancelled up to 48 hours before the start of your holiday, a 5% cancellation fee will be charged. For cancellation of transfers made less than 48 hours before the start of your holiday, a 50% cancellation fee will be charged.
For all other Think Experiences, the cancellation policies of the individual suppliers will apply. Terms and conditions of each individual supplier are available on request. A 5% cancellation fee to cover administration costs will always be applied.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
It is a condition of booking that you take out adequate travel insurance. As a minimum this should include cover for medical expenses, personal accident and repatriation in the event of illness or accident, loss or damage to/of personal possessions or money, cancellation charges and third party liability cover which includes insurance against all sums that are legally liable to be paid as damages or costs in case of accidental loss or damage to material property during the course of your holiday. Your acceptance of these terms and conditions will be treated as confirmation that every member of your party has such insurance. We reserve the right to ask for further evidence that you have purchased comprehensive insurance cover.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
8. Changes and cancellation by us
All bookings except Think Experiences bookings.
Occasionally, we have to make changes to and correct errors in brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Most changes are minor. Occasionally, we have to make a “significant change”.
A “significant change” means a change of property to one of a lower standard, a significant change of location (eg the other side of the island/region) or a change to a major facility at the property eg swimming pool. All other changes will be minor changes.
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) booking an alternative property of a similar standard to that originally booked if available (subject to the rest of this clause, if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel 9 weeks or less before departure, we will pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where any change is a minor one.
Period before departure a significant change or cancellation is notified to you Compensation per person (excluding infants)
more than 56 days nil
29-56 days £10
14-28 days £20
0-13 days £30
In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. No compensation is payable for minor changes or where we make a significant change or cancel more than 9 weeks before departure.
Very rarely, we may be forced by "force majeure" (see below) to change or terminate your contracted services after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result
Think Experiences bookings
If there is a change to your Think Experiences booking we will pass on the new details to you together with any compensation that the Think Experiences supplier may offer. As agent only for the Think Experiencessupplier we cannot accept any liability for any changes or cancellations made to these bookings.
9. Force Majeure
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, epidemic, closure, restriction or congestion of airports or airspace and all similar events or circumstances outside our control or the control of the supplier concerned.
10. Our Liability
All bookings except Think Experiences bookings
(1) We promise to use reasonable skill and care in making your booking and selecting the properties, property owners and any other suppliers we work with. We have no responsibility for the properties themselves or for any services provided by property owners or other suppliers or for the acts or omissions of any property owner or other supplier or any of their employees, agents, suppliers or subcontractors. Please note it is your responsibility to show that reasonable skill and care has not been used by us in our selection of the relevant property(ies), property owner(s) or other suppliers if you wish to make a claim against us.
Please also note; sub clauses 10(2)-(6) below are subject to sub clause 10(1) above.
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which does not result from any failure on our part to use reasonable skill and care in selecting the properties, property owners and any other suppliers we work with as referred to above. By way of example and not by way of limitation, we will not be responsible any claim which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of the contracted services which we could not have predicted or avoided or
(c) an event or circumstance which we or the property owner / supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 9)
(d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
(3) We cannot accept responsibility for any services which do not form part of your contract with us. This includes, for example, any additional services or facilities which any property owner or other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any Think Experiences. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim under clause 10(5), the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from the contracted services.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected as you are assumed to have taken out adequate insurance at the time of booking.
(5) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any flight arrangements made by us for you (including any claim which results from the process of getting on and/or off the aircraft), any liability we may have (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to below. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air. Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international convention and regulation are available from us on request.
(6) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses (including without limitation, self employed loss of earnings).
(7) Think Experiencesare provided by independent local companies which are neither owned nor controlled by The Thinking Traveller and for whom we act only as an agent. Whilst every effort is made to keep the description of every Think Experience up to date, the provider may cancel or amend your experience at their discretion for many reasons including where it considers that there may be a risk to your comfort, health or safety. Some excursions/activities (i.e. helicopter rides, excursions on Mount Etna, boat charter etc) may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should contact us so we can put you in touch with the local provider before deciding to buy. Please also check that you are covered for the activity(ies) in question by your travel insurance.
In acting in the capacity of an agent on behalf of the provider, your contract will be with that provider and will be subject to their standard terms and conditions, and it will not form part of your contracted holiday arrangements with us. Any complaint (including any allegation of breach of contract or negligence) should be taken up with the excursion/activity provider directly. We will do our best to assist you, but will have no liability in relation to the performance of that contract or for the acts or omissions of the Experience provider or its employees, agents or suppliers.
11. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative (if available) and the property owner or manager / supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the property owner or manager / supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. It is not reasonable to take no action during your holiday but write a letter of complaint on your return. If you remain dissatisfied after alerting us to the problems during your stay, however, you must write to us within 28 days of your return home giving your booking reference and full details of your complaint. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
For Think Experiences bookings, we act only as agent for the supplier concerned and therefore cannot accept any liability. Any assistance provided in resolving a complaint in relation to any Think Experiences booking is provided on a goodwill basis and in our capacity as agent.
In accordance with EU Regulation No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm
We are also required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.
If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 9“Changes and cancellation by us” will apply. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.
Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.
Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
13. Financial Protection for Flight-Plus or Flight Only Bookings
We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 10715). When you buy an ATOL protected flight or flight inclusive holiday (Flight-Plus) from us*, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme *The Flight-Plus (see clause 23) holidays and flights we arrange are ATOL protected providing they are made available in the UK. For further information, visit the ATOL website at www.atol.org.uk.
14. Delay and the Denied Boarding Regulations
In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). Except where otherwise stated on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. We cannot accept liability for any delay which is due to any of the reasons set out in clause 10(2) of these Booking Conditions (which includes the behaviour ofany passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.
If your flight is cancelled or delayed,your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements evenwhere those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsiblefor in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to firstname.lastname@example.org or see www.caa.co.uk – Referring Your Complaint to the CAA.
When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the property owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. We (or we on behalf of the Think Experiencessupplier for Think Experiences bookings) reserve the right to invoice you or charge your credit card for up to the total amount of the damage and bills deposit in respect of the cost of any damage or bills incurred by you that remain unpaid at the time of your departure from the property or other service concerned. Should the damage or bills exceed the total amount of the damage and bills deposit, we (or we on behalf of the Think Experiences supplier for Think Experiences bookings) reserve the right to pursue you to the full extent of any claim made against us. You agree to reimburse us in full for all losses, damages or expenses (including legal expenses) we incur as a result of or arising out of any such claim, and also the costs of pursuing you. We and/ or the property owner and/or Think Experiencessupplier also reserve the right to pursue you for the cost of any damage or unpaid bills not covered by your credit card provider
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority (for example a property owner or manager), you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the property or other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Please note animals and/or pets are not allowed on the holidays and/or at the properties we feature without prior written permission from us.
We and/or the owner/manager of the property concerned reserve the right to terminate your stay without notice if we or the owner/manager discover that the number of persons staying at the property exceeds the number stated on your confirmation invoice and you have not gained our or the owner’s prior written permission for this and/or paid any extra associated costs. In this situation, no refunds will be made and we will have no further responsibility to you.
16. Swimming Pools
Swimming pools by their very nature carry their own inherent risks. You must ensure that you and all members of your party take great care when using or being near any swimming pool(s) at the property where you are staying. You should for example make sure you and all members of your party are aware of the depth(s) and layout of the pool by physically checking it prior to use and that all persons walk rather than run around or near the pool, reading the pool notices and reading our health and safety recommendations in the House Guide and on our website. You must ensure that no-one dives into the pool at any time or enters it while under the influence of alcohol. You must check the pool every day before use and report and apparent defects. Many pools in Italy are not fenced. If you require a fenced pool, you must inform us of that requirement before you make your booking to allow us to locate one for you. Whether fenced or not, children must be supervised at all times by a responsible adult. We and the property owner have no liability for any death or personal injury arising from use of or connected with the swimming pool except to the extent that such liability cannot be excluded. Please also see clause 10 of our Booking Conditions. We and the property owner have no liability for any death or personal injury which results from failure to comply with the above requirements.
17. Conditions of suppliers
Property owners and other suppliers may have their own terms and conditions. Where this is the case, these terms and conditions may limit or exclude the property owners / supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the property owner / supplier concerned.
18. Special requests, medical problems, disabilities and reduced mobility
If you have any special request, you must advise us at the time of booking and clearly note it on your secure client pages on our website. Although we will endeavour to pass any reasonable requests on to the relevant property owner or manager / other supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you have any medical condition or disability or suffer from reduced mobility which may affect your holiday arrangements (or the booking process), please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking or if the condition, disability or reduced mobility only develops or deteriorates after you have booked, as soon as you become aware of it.
19. Passports, visas and health requirements
British citizens (including children and infants) require a full British passport for travel to Italy or Greece. A full British passport presently takes approximately 2 to 6 weeks to obtain. If you are 16 or over and haven't yet got a passport, you should apply for one at least 6 weeks before yourholiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Requirements may change and you must check the up to date position in good time before departure. Information on health is available from the National Travel Health Network and Centre www.nathnac.org and is also contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you need a European health insurance card (EHIC). It replaces the old E111 form, which is no longer valid. Without the card, you may end up paying for some forms of emergency or ‘necessary’ care, which you would otherwise get free or at reduced prices. To obtain the card, pick up a form at your Post Office, call 0845 606 2030, or apply online at www.ehic.org
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.
20. Foreign office Advice
The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.
21. Brochure and website accuracy
Please note, the information and prices shown in our brochure/on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of this information and prices at the time of printing or publication, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
Please note, the photographs in our brochure/on our website are intended to give a general overall impression of the standard of the properties we feature. Some aspects of the property may have changed by the time you come to make your booking, for example, items of furniture may have been removed by the owner or the layout of gardens may have been changed. We cannot accept any liability if this situation should arise.
The brochure and website are our sole responsibility. They are not issued on behalf of and do not commit any independent organisation/carriers whose services are featured in it.
Some of the photos on our website and in our brochure show beaches that are near to or accessed from our villas. Beaches are subject to significant climactic and natural events, including erosion and storms, which may be strong enough to completely wash away the sand from a beach, replacing it with pebbles or rocks or covering it with seaweed. We cannot therefore guarantee that the beaches represented on our website and in our brochure will be the same and when they were photographed. We will, where possible, inform you of any significant changes but we cannot be held in any way responsible for such phenomena.
22. Safety standards
Please note, it is the requirements and standards in Italy which apply to your holiday arrangements and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
23. Packages and Flight-Plus Bookings
Please note, we do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 and these Regulations do not apply to any booking you may make.
Where you book a flight through us and on the same day, the day before or the day after, you also book a villa and/or car hire with us, a Flight-Plus will be created of which we will be the arranger. Your Flight-Plus arrangements will be financially protected by our ATOL as referred to in clause 12.